Question 1

I am paying the deposit for my roommate and myself. Do I need to fill out one reservation request form or two?

Accepted Answer

You would fill out two separate forms, one for you and one for your roommate and make two separate payments.

Question 2

I am paying this entire vacation for myself and my roommate. Do I need to fill out one reservation request form or two?

Accepted Answer

You will complete one form. In the drop-down box for “total number of passengers” enter “2”. You will be able to enter your roommate’s name and information as Passenger 2

Question 3

Does submitting my reservation request book my trip and lock in the price?

Accepted Answer

Submitting your reservation request does not book your trip or locks in your price. Your trip is booked, and your price is locked in only after your deposit is processed and your reservation is confirmed.

Question 4

I am ready to book my vacation and pay my deposit, but my roommate is not. Can I book my trip now?

Accepted Answer

Yes, you may book your trip now. However, because there would be only one person on the reservation, you will be booked at the single occupancy rate after one month if your roommate does not book.  Should you add a roommate later, your rate will revert to the double occupancy rate

Question 5

What happens if I make payments, but my roommate fails to pay?

Accepted Answer

You will be responsible for finding a new roommate or you must pay the additional cost for the occupancy change. i.e. If you were originally booked for double occupancy, you would now have to pay the single occupancy rate if you are not able to get a new roommate.

Question 6

I entered my credit card information to pay my deposit, but when I checked my bank account my card was not charged. What happened?

Accepted Answer

Your credit card will not be charged when you enter your information into the form. Your card will be charged after the reservation request is reviewed by one of our reservation specialist and everything is as quoted.

Question 7

Why should I book with you instead of an online booking engine?

Accepted Answer

It is not required, but we do recommend that you purchase travel insurance along side your trip. Life happens, and in the event that you are not able to make your trip, you'll be able to recover your out of pocket expenses outlined in the policy.

Question 8

What important information should I have ready before contacting you?

Accepted Answer

It is not required, but we do recommend that you purchase travel insurance along side your trip. Life happens, and in the event that you are not able to make your trip, you'll be able to recover your out of pocket expenses outlined in the policy.

Question 9

What do you specialize in?

Accepted Answer

It is not required, but we do recommend that you purchase travel insurance along side your trip. Life happens, and in the event that you are not able to make your trip, you'll be able to recover your out of pocket expenses outlined in the policy.

Question 10

Why should I get travel insurance?

Accepted Answer

It is not required, but we do recommend that you purchase travel insurance along side your trip. Life happens, and in the event that you are not able to make your trip, you'll be able to recover your out of pocket expenses outlined in the policy.

Question 11

I want to plan a family reunion. Where do I start?

Accepted Answer

No problem, just contact us to get started. We can help you pick a destination and even reserve group space for you in most cases. Just let us know when you'd like to go and approximately how many will be joining you, as well as estimated budget per person and we can go from there.

Question 12

I may want to take in a concert or sporting event while on vacation. Do you have any options for tickets?

Accepted Answer

Yes, we offer access to a variety of concerts, theater, sporting events, and other event tickets to get the most out of your experience.

Question 13

I do not have my passport. Can I still book my international trip?

Accepted Answer

Yes, you may book your vacation without entering passport information. Please let us know when you receive your passport so that we can take down this information.

Question 14

Do you offer roommate matching?

Accepted Answer

Currently we do not offer roommate matching but this is something on our future agenda.

Question 15

Do you offer any refunds if I must cancel?

Accepted Answer

All hosted trips and bus trips payments to Opulence Travel Agency and Traveling Sistas Travel Group are non-refundable and non-transferable. This is because Opulence Travel Agency has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation.

Question 16

Can my husband or boyfriend travel with the group on hosted group trips?

Accepted Answer

Yes, he can. Any man 21 and older is welcome as long as he is booked with a female companion.

Question 17

I want to host my own group trip. Can Opulence Travel Agency plan it for me?

Accepted Answer

Yes we can, we are more than happy to expertly curate your group just for you.

Question 18

Who are Opulence Travel Agency and Traveling Sistas Travel Group?

Accepted Answer

Opulence Travel Agency is our full-service travel agency where we offer packages to fit your individual style and needs. We will customize to give you and awesome experience and adventure. Traveling Sistas Travel Group is a subsidiary of Opulence Travel Agency specializing in group travel planning and hosted group trips.

Frequently Asked Questions